Making a quick, sincere apology to a colleague, boss or direct report may be one of the most important actions you take today. We live in a stressful world filled with conflicting ideas, values and yes…egos! This makes two simple words such as “I’m sorry” important tools in every leaders toolkit. And, as with most management interventions the key is to apologize and make things right quickly so that trust doesn’t break down and relationships… Read More